Customer Testimonials
Check Out A Few of Our Five Star Reviews
Mechanic was very friendly, time efficient & explained things well Fixed my tired & did recall update
Efficient, personable, quality customer service Returning customer, highly recommend, will come back again, did everything they could to make sure I got exactly what I wanted
Calling to make my oil change... the girl was super friendly and helpful. The service guys were very funny. Would have been great if they would have offered me one of the coupons on the website
This time my service was smooth. It's pretty hard to mess up an oil change.
I never visited the dealership, but my experience with them was wonderful. Sterling Cooke was the salesman that helped me and he went above and beyond to make it happen. He listened to me and gave me what I wanted and continued to support me and answer questions after the sale was completed. I would highly recommend working with Sterling!!
The best service in Franklin County, KS I will always recommend Victory Chrysler to everyone
Every experience I've ever had with this dealership has been top tier service. I'm very satisfied.
Mike and Payton are fantastic! Mike and Payton are as good as it gets! These guys make bringing vehicles in for service pleasurable.
Great, quick scheduling no hassle. Mike answered and quickly got me scheduled whenever it was convenient for me. Oil change was completed quickly.
Great, quick scheduling no hassle. Mike answered and quickly got me scheduled whenever it was convenient for me. Oil change was completed quickly.
Mike and Payton are fantastic! Mike and Payton are as good as it gets! These guys make bringing vehicles in for service pleasurable.
Guality workmanship Service staff are always friendly got our vehicle in fast and communication was excellent
Very friendly and worked with my credit issues, they didn't look down on me. Also, they understood what I wanted and didnt try to sell me o ther versions I didn't like.
Great customer service, unheard of these days, please keep it up Mikes group is awesome.
Nothing was fixed still has the same problem it was dropped off with. Pathetic. unsatisfied.
The waiting area was clean and comfortable. Payton was efficient and polite All services were completed in a timely manner
Always gets the job done while we wait and explains it well. Job well done
I made an 8 a.m. Monday appointment for a check-engine light and an “Exhaust Full—See Dealer” code, and I dropped the vehicle off Sunday as requested. I was told the DEF system could likely be cleaned and that the process would take a few hours. By noon on Tuesday, the vehicle had still not been inspected until I called for an update. I was then told that the DPF required complete replacement, which was not what had been discussed initially. I was also encouraged to authorize brake work at twice the price quoted by our local shop, even though ... Read More DealerRater - Oct 28, 2026
Quick service. Short wait time-- took care of the issue Always good service at victory motors
Very professional and friendly! Got me on at my scheduled appointment time and they got everything done that needed to be done!
Great service with the work being done quickly. They treated me very well and took care of the truck.
Very friendly across the board. It was easy to interact and discuss options. They did but apply pressure so the deal was smooth.
Mike and Peyton were excellent to work with. Top notch service facility. Would return for service if I had to.
Logan was great to deal with on this purchase. He was also kind enough to reinflate a low tire when I picked the vehicle up on a colder morning.
Short lead time if any. High quality work. Very professional techs Excellent service department that keeps you informed
Dropped vehicle off at 730 (first appt) for a computer update. Didn't complete until 10am. Book says 30 min to 2 hrs so was at the far end of expected duration. Saw couple techs just looking at phones in the shop and another had a kid (less than 10 yrs old) helping in the shop ( that might have been difficult to explain if he would have gotten hurt). Nice facilities but somewhat new so should be.
Mike was very helpful and friendly. Made me want to come back to them for future issues
Helpful with service and repair of diesel truck. Explained all issues and repaired the truck.
They have always taken wonderful care of my Cherokee! They are very helpful and kind!
The service was excellent from start to finish. Everything was handled promptly and professionally, with no unnecessary back-and-forth or delays. The treatment was superior to any other experience I’ve had, and the pricing was highly competitive. I wholeheartedly recommend them for their outstanding service, fair prices, and exceptional customer care.
I’ve got nothing but good stuff to say about victory Ottawa and specifically Preston W the sales rep who sold me my truck. From the start Preston was very helpful, and helped me find the exact truck I was wanting for even cheaper then I though I could find it. sense purchasing the truck I’ve contacted Preston twice regarding questions and he’s always prompt and accurate with his answers. If your looking to buy a new vehicle definitely look at victory and try to contact Preston he’ll take good care of you.
Got me in and out. Keep up the Great Work! Couldn't ask for a bunch of nicer guys!
I asked them to check for a coolant leak and they got me right in and located a deep in the radiator.
I asked them to check for a coolant leak and they got me right in and located a deep in the radiator.
They replaced my transmission in just a couple days and when I thought maybe something was wrong Nathan quickly looked at it and showed me how to correct in the future.
I came in for an oil change and the staff was really friendly and professional. Everything was quick and smooth. Thanks for the great service, highly recommend
Service Department reacted quickly and got me taken care of and back on the road. Thanks for their service!
Contacted the dealership regarding a recent purchase needing service and they took care of the issue immediately. No hassle and smooth, detailed communication. Thank you to Mark and Andrew in sales, and Peyton and Nathan in service.
My car was there a month because it wasn't fixed the first time I brought it in. Also while my car was there it was scratched multiple times.
Great people to do business with. Very helpful getting our 5500 cab & chassis. Thank you especially Andrew!
Very quick and easy. Logan was very knowledgeable and was straight to the point. Answered every question and was patient, great place very friendly.
Superior service with experienced mechanics making excellent maintenance recommendations. Strong follow up with customers. Professional, timely, knowledgeable.
The staff are kind and work to make sure that you can step away with confidence in the buying process. This is the first time that I have felt like I am dealing with people rather than someone just trying to force a sale. I highly recommend them to anyone who is in the market for a car.
Super nice people. They took very good care of me. I will recommend Victory to all my friends.
We had truck problems while traveling cross country with our 3 dogs. We stopped here on Friday evening and they got us in right away! It was 98 degrees out and they let us bring our dogs into the waiting area to get out of the heat and even gave them a bowl of water. They went way ABOVE and BEYOND great and friendly customer service! We were back on the road by the next morning. You were such a blessing and we can’t thank you enough!!!
Victory Dodge Chrysler Jeep in Ottawa has a great team and they were a pleasure to work with!
Great sales team and finance person. Will definitely buy from them again in the future.
They have always been great Very helpful and good at keeping me on top of things
They have always taken good care of me. Since my husband passed I rely on them
Always efficient and timely Great service. Always making sure I am happy with services provided
Great service. Timely. Always take my car for maintenance here and buy my vehicles here
Exceptionally professional and superb service I was greeted by the team and they knew exactly why I was there. Promp and professional.
Very upfront and sincere service group. They took the time to listen to my issues and found solutions quickly. You can tell that they value their level of integrity.
Professional, timely, knowledgeable. Superior service with experienced mechanics making excellent maintenance recommendations. Strong follow up with customers.
These folks at Victory are the best. We done whole deal over the phone The manager Andrew is top notch no bullshit this was my 12th deal thru him. There finance department is kind courteous no pressure. The dealership is clean truck was ready to roll full of fuel. TOP NOTCH dealer. I’ll need two more trucks soon and I’ll be back.
All were very friendly and accommodating. I would definitely trade with them again
Man Peyton and the guys in the service department did an awesome job. We were chasing an intermittent wiring gremlin and they stayed committed on getting it straightened out and getting it fixed. I’m very pleased with the work and effort they put into getting my problem fixed.
Payton was the best. I came in late in the evening right at closing time and he was patient and caring of my situation. He was more than willing to go above and beyond to help me out.
Staff was nice, but I had to bring my car back 3 times for the same problem.
Payton has always been up front with me and has went to bat on my behalf for warranty repairs.
Logan was very knowledgeable and polite. He explained every step of the process and made sure that any questions I had were answered.
Always great service and very knowledgeable of my car and what is needed Strongly suggest them to my friends.
I took my truck in with a defrost issue, they did not stop the working and looking until they found the issue and fixed it in record time, sooner than we expected. Definitely recommend them for service needs
Very friendly and informative. Made sure my wife and I comfortable and explained all the new technology on our new truck
As always, great service and friendly staff. Best service department I have ever been to.
Did a good job. Took the time to do job right. Pleased with the work.
They checked out my truck. Even going as far to assess the trailer then rotating my tires and sent me on my way
Good experience, no haggling on my requested trade in value
It was the most friendly, very informative, comfortable, and the fastest and very polite we will definitely go back
Mark and Andrew were very helpful with the entire process. Laura made the signing process smooth and thorough. Would purchase there again!
Victory made buying a car so much easier. Everyone i interacted with was so kind and helpful. I will continue to buy my cars from this dealership because of the welcoming energy and professionalism. I was in and out in a couple of hours and i feel like that's unheard of! Thanks so much again guys, i really appreciate you all!
Victory made buying a car so much easier. Everyone i interacted with was so kind and helpful. I will continue to buy my cars from this dealership because of the welcoming energy and professionalism. I was in and out in a couple of hours and i feel like that's unheard of! Thanks so much again guys, i really appreciate you all!
Quick at getting the work done on my wife’s Wrangler. Happy wife happy life.
Got us in and our for our service. We had our oil changed and tires rotated. They used a video multipoint inspection, it was good. They showed the condition of each item during the inspection.
Great experience working with Logan and Laura will trading for truck. Would work with this group again.
Great service department. Spencer, the tech who works on my Dodge 3500, does fantastic work. Payton is a wonderful service writer. Instead of bemoaning the fact I need to take my truck in for service, I look forward to it.
Found the Jeep on Cars.com. Called up these guys. Very easy to work with friendly folks, fair priced, and accommodating. They got me the pictures I asked for and questions answered before we drove the 8hrs to pick it up. Great small town dealer with no pressure. Definitely recommend.
I brought in my daughters Jeep Wrangler because the AC had stopped working. I troubleshot as far as I could but did not have a recovery machine for the new R1234YF freon. I was fairly certain I needed an AC Compressor clutch. Dealer got me right in and troubleshot the jeep. they agreed the clutch was not kicking in and said they would need to evacuate and recharge my system to verify it had correct amount of freon. I approved them to do this and they called back to verify it had the correct level when I brought it ... Read More DealerRater - Aug 26, 2026
Mike is always helping his customers when I come in and so friendly with a smile on his face. He puts his best foot forward to ensure customers have all the information they need to know about their vehicles. He has a hard worker from what I can tell
We had been fighting a wiring gremlin and Payton and the mechanics worked effortlessly to get the issue resolved. They’ve been fantastic to work with. Finally a dealership that takes care of there customers.
I had leaky valve stems and Mike and the shop guys fixed it up. I will be returning with future repairs.
The staff was friendly, knowledgeable, and made the truck buying experience easy and enjoyable. I am very pleased with my purchase and would definitely return in the future.
Efficient and very helpful. Nice waiting room facilities. The also advised me that I would be needing a new cabin filter in my 1500 RAM that they were servicing.
On time, reliable, friendly, good communicators. I have been a customer for years and a big part of that is the service team.
Bought a 2020 Silverado. Couple issues have happened. Leigh Ann in the service department handled it. Very professional, very courteous. Highly recommend her!
Went in for maintenance, they got me right in and completed it before I was done visiting.
Absolutely great buying experience. Got a great deal on my new 2026 RAM 1500. Love it! Everyone at Victory was great to work with and worked hard at getting me the best deal possible. Will definitely recommend to others and will be back for our next vehicle purchase.
Everyone was polite and respectful. They were prompt. They squeezed my truck in and it had a check engine light on, and they fixed it.
Great place to buy a vehicle! The staff make the whole process as easy as possible!
Great experience!
Service is quick and the staff is courteous. Have had several Mopar vehicles and they have always taken care of me!
Every thing went as planned. Got appointment with no trouble. Even told me why my windshield lleaks
He fought long and hard with Chrysler Care to get my 2017 Chrysler Pacifica's mileage corrected from a different Chrysler dealership inputting ERROR !!
Came in for routine maintenance, no appointment and they got me right in and took care of everything.
Pleasant to work with and accurate diagnosis Always take our dodge to them and it's always a good experience
High quality work and fast to get my cars in. If I want peace of mind I take my cars to Victory Dodge.
I'm new to this faub thing for a key to my vehicle and they didn't let me know that there was a key to to get into vehicle at the top of it. Other than that service has been good so far
They done exactly what they said they would do, and done it in a timely manner.
Amazing customer service, concerns fixed the first time, great people to do business with, very knowledgeable technicians!
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